AirAsia MOVE’s Easy Cancel, launched in 2025, fundamentally changes flight refunds by letting travelers cancel any booking for any reason up to 48 hours before departure directly through the app. Refunds cover 80% to 100% of the ticket value and add-on services, with automated processing typically completed within ten days. The service requires purchase at booking and cannot be added later, ensuring transparency and flexibility. This policy sets a new standard for airline refunds and shifts customer expectations of flexibility—further details clarify its broader impact.
Introduced in 2025, AirAsia MOVE’s Easy Cancel feature delivers a new level of flexibility for travelers by allowing flight cancellations up to 48 hours before departure through the AirAsia MOVE app. This functionality was developed to address the evolving needs of travelers who require adaptability in their plans, offering a straightforward solution to minimize stress during travel planning.
Easy Cancel is available exclusively on the AirAsia MOVE app, reinforcing the airline’s focus on digital engagement and streamlined customer service. The feature is applicable on all AirAsia routes, except for South Korea and Indonesia domestic flights, broadening its appeal to a wide spectrum of travelers.
Travelers must purchase Easy Cancel at the time of booking, as it cannot be added retroactively to existing reservations. This condition guarantees that the option is integrated into the booking process from the outset, simplifying eligibility and refund calculations. The feature operates as an add-on, similar to options for baggage and meals, and is compatible with other AirAsia MOVE services, allowing users to manage all aspects of their travel within a single digital platform.
Easy Cancel permits cancellations for any reason, with no requirement to provide justification, up to 48 hours before the scheduled flight. Refund coverage ranges between 80% and 100%, depending on the situation, and extends to additional services such as checked baggage fees and pre-booked meals.
The refund process is automated and typically completed within ten days, providing a clear timeline for customers to receive their funds.
The presence of Easy Cancel enhances the overall customer experience by offering greater control and reducing financial risks associated with last-minute changes. For travelers with unpredictable schedules, this flexibility translates into improved satisfaction and a more accommodating travel environment.
The feature also serves to differentiate AirAsia from competitors, establishing a unique selling point in the highly competitive airline industry.
Financially, Easy Cancel involves a fee at the time of booking, but covers all associated costs, including initial fees and taxes, with no hidden charges. This transparency, combined with the potential savings for customers facing unforeseen cancellations, supports the airline’s goal of attracting a broader customer base.
The integration of Easy Cancel marks a significant development in flight refund policies and demonstrates AirAsia MOVE’s commitment to customer-centric innovation.
